Return Policy

At SDL Solutions, your satisfaction is our priority. We aim to offer high-quality products and exceptional service. This Return, Refund, and Exchange Policy outlines the terms under which returns, replacements, and refunds are handled for purchases made on our website.

1. Software Product Keys (Digital Goods Policy)

Due to the intangible, non-returnable nature of digital products, all sales of software product keys are final and non-refundable once the product key is delivered.

1.1. Non-Refundable Circumstances:

  • Accidental purchases of the wrong software or version.
  • Incompatibility with your device or system.
  • Buyer’s remorse after activation or delivery.
  • Keys that have already been redeemed, downloaded, or used.

1.2. Refunds/Resolutions Are Available Only If:

  • The key is defective or invalid (proof required).
  • The key is not delivered within the promised timeframe.
  • The key is not as described in the product listing.

We will provide a replacement key or full refund upon verification of a valid claim within 7 calendar days of purchase.

⚠️ Important: Before purchasing, customers are advised to verify system requirements, product compatibility, and software specifications.

2. Network Infrastructure, Drones & Accessories (Physical Products)

For physical products, including network infrastructure equipment, drones, and hardware accessories, we offer returns, refunds, and exchanges under the following terms:

2.1. Eligibility for Returns:

  • Return requests must be submitted within 7 calendar days from the date of delivery.
  • Products must be in unused, undamaged, and original packaging with all components, manuals, and accessories intact.
  • Returns for reasons other than defects (e.g., incorrect order, change of mind) may incur a 15% restocking fee.

2.2. Defective or Damaged Products:

  • If the product is defective or damaged on arrival, we will offer:
    • Replacement of the same item.
    • Or a full refund, including original shipping costs.
  • Claims must be submitted with photographic or video evidence of the defect or damage.

2.3. Non-Returnable Items:

  • Opened or used products that are not defective.
  • Products damaged due to misuse, negligence, or unauthorized modifications.
  • Consumables and accessories such as propellers, batteries (unless defective out of the box).

3. Return Process

To initiate a return, please follow these steps:

  1. Email support@sdlsolutions.co.za with:
    • Your Order Number.
    • A clear description of the issue or reason for return.
    • Supporting images or videos if applicable.
  2. Our support team will respond within 24-48 hours with return instructions.
  3. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return.

Return Address:
SDL Solutions Returns Department
1 Liebenberg Street, Mbombela 1200

4. Refunds & Processing

  • Approved refunds will be processed within 7-10 business days after we receive the returned product.
  • Refunds will only be issued via the original payment method used at the time of purchase.
  • Shipping costs (where applicable) are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

  • We offer like-for-like exchanges on defective physical products within the warranty period (as per the manufacturer’s terms).
  • Exchanged items must meet the same conditions as returns (unused, original packaging).

6. Warranty Information

  • All hardware products come with a manufacturer warranty (varies by product).
  • Software product keys are guaranteed to be genuine and functional at the time of delivery.
  • Warranty claims beyond the return period are handled directly with the product manufacturer, where applicable.

7. Delivery Disputes

If an order has not been delivered within the estimated delivery timeframe, please contact us immediately at support@sdlsolutions.co.za. We will investigate with the courier and provide resolution through reshipment or refund.

8. Fraud Prevention & Abuse

Brancos.co.za reserves the right to refuse returns, refunds, or exchanges for:

  • Suspicious, excessive, or repetitive return patterns.
  • Attempted fraudulent activity or misuse of the return policy.

9. Contact Us

If you have any questions about this policy or need help with your order, feel free to contact us:

📧 Email: support@sdlsolutions.co.za
📞 Phone: +27 87 261 7431
🌐 Website: www.sdlsolutions.co.za

Our customer service team is available Monday to Friday, 8:30 AM – 4 PM (SAST).

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